General terms and conditions

General terms and conditions of the Swiss Ski School Villars

Registration for Swiss Ski School Villars services implies acceptance of these conditions.

1. Instructors

All Swiss Ski School Villars instructors have undergone training validated by the canton of Vaud and hold a licence to teach skiing or other related disciplines.

2. Rates

Swiss Ski School Villars prices are displayed in our offices, on our website, on booking confirmations and on various ski school communication documents.
Prices include lessons by Swiss Ski School Villars instructors and exclude all other services (insurance, lift passes, equipment, transport, and meals unless otherwise mentioned).

3. Payment

Lessons are paid upon booking.
The customer has the option of paying by the following means:

  • By bank transfer
  • Credit cards: Visa, Mastercard, Maestro, Postcard, American Express
  • Payment link sent by the office
  • Cash
  • Gift voucher
  • Twint

4. Specific course conditions

  • Group lessons are available for 3 or more participants (except for morning group lessons from 10am to 12pm, if there are 1 or 2 participants, the duration will be 1 hour for the same price).
  • The duration of the lesson includes travel and waiting at the lifts.
  • Instructors are not required to wait for latecomers at the start of group lessons.
  • Group lessons are taught in French and/or English.
  • In private classes, the instructor will speak the student’s preferred language, subject to availability.

5. Cancellation or interruption by the customer

Reservations can be cancelled or changed free of charge up to 8 days before the start of the lesson.

For any changes or cancellations during the week prior to the lesson, but no later than 48 hours before the lesson, the customer must pay an administration fee of CHF 30.
For any modification or cancellation within 48 hours of the course, the customer must pay 100% of the amount due.

We recommend that you take out “Cours Protect” cancellation insurance, available when you purchase your ski lessons (details below).

In the event of the customer’s absence at the start of the course and/or interruption during the course, the price of the course will not be reimbursed.

Lessons take place in all weathers. Weather conditions are not a reason for lesson cancellation or postponement.

Specific cancellation conditions :

Pre-OJ Ski / Snowboard
If you have to cancel the seasonal course Pre-OJ (illness, accident, moving house, etc.), the Swiss Ski School will refund the difference between the price paid and the number of sessions attended x CHF 30.00.

Mini Champions Ski / Snowboard
If you have to cancel the seasonal course Mini Champions (illness, accident, moving house, etc.), Swiss Ski School will reimburse the difference between the price paid and the number of sessions attended x CHF 60.00.

Freestyle Ski Team
If you have to cancel the seasonal course Freestyle Ski Team (illness, accident, moving house, etc.), Swiss Ski School will reimburse the difference between the price paid and the number of sessions attended x CHF 60.00.

Freeride World Tour
If you have to cancel the seasonal Freeride World Tour (illness, accident, moving house…) Swiss Ski School will reimburse the difference between the price paid and the number of sessions attended x CHF 75.00.

Petites Fusées
The child signs up for the entire season. No refund will be made if the child
is absent or leaves the course during the season.

Rider Sisters Ski
You sign up for the entire season. No refunds will be made if you are absent or leave the course during the season.

Delays, cancellations, due to the customer :
If departure is delayed due to the customer’s fault, Air-Glaciers may cancel the flight after an appropriate waiting time. In this case, the agreed transport price remains payable.
In the event of cancellation, the customer pays :
– 15 to 2 days before flight time: 50% of total price
– 24 hours (including “no show”) before flight time: 100% of price

Tandem skiing
Go tandem’s cancellation policy applies here.

Can be cancelled 48 hours before flight. Under 48 hours, the price of the flight is due.

General terms and conditions - Cours Protect

“Cours Protect” is an insurance policy offered to customers to cover lessons purchased from Swiss Ski School Villars in the event of accident, illness or when lessons are not held due to a complete closure of the ski area.


The insurer is Swiss Ski School Villars, which offers insurance services under the “Cours Protect” brand.


The policyholder is a person who has booked or purchased lessons from Swiss Ski School Villars and has taken out “Cours Protect” insurance.

Insured benefits

“Cours Protect” only insures courses booked or purchased from Swiss Ski School Villars.

Bonus amount

CHF 5 per day per person.

Insurance validity

The insurance is valid as soon as it is purchased, and more specifically during the period of the course days purchased at Swiss Ski School Villars.

Only the insured person’s own courses are covered by “Cours Protect”.

Purpose of the contract

The insurer guarantees the reimbursement or replacement of missed lessons in accordance with the insurance conditions below.

Insurance conditions

“Cours Protect” will provide the above-mentioned services in the following situations:

  • Lessons cancelled or modified more than 48 hours before the start of the lesson without justification.
  • Lessons cancelled less than 48 hours before the start of the lesson in the following cases:
  1. In the event of an accident to the insured person, on presentation of a medical certificate during the period of validity of the insurance.
  2. In the event of illness of the insured person, on presentation of a medical certificate during the period of validity of the insurance.
  3. In the event of complete closure of the ski area.
  4. In case of Covid-19 specificities.


Refunds or course replacements must be made directly to the Swiss Ski School Villars main office during the insured person’s stay in Villars-sur-Ollon. Only cases of illness or accident that do not allow the insured person or his/her next of kin to travel can be settled later by post or e-mail.

Legal basis

This contract is subject to Swiss law. In addition, the provisions of the Swiss Federal Law on Insurance Contracts (VVG) and the Swiss Code of Obligations (CO) apply.

Coverage exclusions

All situations other than those mentioned in the insurance conditions.

State of intoxication, intentional acts and dols, conscious disregard of official prohibitions.

6. Liability

Swiss Ski School Villars cannot be held responsible for any injury sustained during the course. Customers are advised to take out accident insurance with their personal insurer.

7. Image rights

The customer gives Swiss Ski School Villars permission to publish, exhibit or distribute the photographs and videos taken during the course. This authorization is valid for any use (publications, website…) If the customer does not wish to give his authorization, please inform us.

8. Data protection

As part of the services it offers, Swiss Ski School Villars collects your personal data. The school uses them to manage the contractual relationship (invoicing, payment, reservation management, etc.), to carry out marketing operations and to comply with its legal obligations.

Customer data remains for our exclusive use and is not passed on to third parties. Swiss Ski School undertakes to send a reasonable number of advertisements to its customers per year.

Data protection on Swiss Ski School Villars websites

Your privacy is of the utmost importance to us. Please read our Privacy Policy.

Domain of validity

This data protection declaration relates to the use of personal data collected on this website. In the context of this data protection declaration, the term “this website” refers to the site

The Swiss Ski School Villars assumes no guarantee for the data protection compliance or the data protection measures of other websites, even if :

  • you have reached a third-party website via a link on our site, or if
  • you have arrived through a third-party website.

Responsibility for personal data collected on this website

The Swiss Ski School Villars is a company registered in the Commercial Register of the Canton of Vaud, under the number CH-550.1.066.934-3, with its registered office at Rue Centrale, 1884 Villars-sur-Ollon, Switzerland.

Purpose of data use

You can visit our website without giving any personal information. Only non-personal usage data, such as your IP address, last page visited, browser software used, date, time, etc., is collected anonymously for the purpose of identifying trends and improving our online offering. This is the Google Analytics statistics tool. This data is not used to draw any conclusions about you.

This information is essential for :

  • online booking of the different courses we offer
  • respond to your personal requests and queries
  • process your reservations made online, by e-mail or by telephone
  • send you booking confirmation and any updates
  • communicate with you in general

In order to improve the quality of our booking service, we collect, store and use personal data about you on the pages linked to online course bookings (name, address, telephone number, e-mail address, preferred language for a course or other remarks about your preferences, etc.).

By providing us with your personal data through this website, you agree that we may keep this information. We may continue to process information related to your account in order to fulfil our legitimate business purposes, to comply with our legal and regulatory obligations, and to build a historical record for our internal analytical purposes.

Confidentiality of information

Your personal data will not be sold or passed on to third parties outside our Ski School.

We may share your information only in the following cases:

  • in response to a subpoena, court order or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise permitted by law. In such cases, we reserve the right to raise or waive any legal objections or legal rights available to us.
  • If we believe it is appropriate to investigate, prevent or take any action against any illegal or suspected illegal activity; to protect and defend the rights, property, or safety of our company, this Website, our customers, or others; and in accordance with our Terms of Use and other agreements.
  • In connection with a business transaction, such as a sale, merger, amalgamation or bankruptcy.

With the exception of the above cases, which are unlikely, your personal data will not be shared with third parties.

Access to or correction of your personal data

We strive to store your data as correctly as possible. If you wish to contact us in order to verify, modify or delete the information you have transmitted to us, please do not hesitate to contact us by e-mail at the following address

Security of your personal data

While no website or application can guarantee absolute security, the Swiss Ski School Villars applies appropriate administrative, legal, technical, and physical security measures to protect and prevent unauthorized access to, or misuse of, the personal data you have provided to us. We adapt these measures as and when necessary, according to the latest technologies available.

Data deletion

Your data will only be used for the above-mentioned purposes, and we will delete it at your request.

External links

If any section of this website contains links to other websites, please be aware that this Privacy Policy does not cover the practices of such websites. We therefore invite you to consult the privacy policies of these sites in order to understand their practices in terms of the collection, use and disclosure of personal data.

Advertising cookie and Google privacy policy

In some cases, we use cookies. You can set your browser to display a warning before a cookie is stored. You can also forego the benefits of personal cookies, which do not recognize you personally and cannot harm your computer or mobile device, but which help to ensure that your subsequent browsing on the pages you have already visited runs smoothly. In this case, you will not be able to use certain services.

E-mail and newsletter

The Swiss Ski School Villars reserves the right to send out a reasonable number of newsletters to inform you about our products for the coming season. If you no longer wish to receive them, you can unsubscribe at any time by clicking on the unsubscribe link in the newsletter.

Remember that unencrypted transmitted data can be read or modified by unauthorized third parties.

Changes to this data protection declaration.

The Swiss Ski School Villars may amend this privacy statement at any time. So be sure to consult it regularly.

Legal basis

This declaration is based on the Federal Data Protection Act Data Protection Act (DPA) of June 19, 1992.

Your rights (e.g. to request information about your stored data) also derive from the protection of personality in the Swiss Civil Code (Art. 28) and the Federal Law against Unfair Competition (UWG).

This Privacy Policy is effective as of October 17, 2023.

8. Conflicts

The parties shall endeavour to resolve amicably any difficulties that may arise in the performance of the contract. If an amicable agreement cannot be reached, Swiss law shall apply.

Villars-sur-Ollon, 1stst November 2023

Ecole Suisse de Ski VIllars

The Red Legend